Returns/Refunds

Returns: We accept returns within 14 days of the delivery date for a full refund or exchange, provided the item is in its original condition, packaging, and resalable condition.

Refunds: Refunds will be issued to the original payment method used during the purchase.

Refunds will be processed within 10 days of receiving the returned item. *Please note that the time for the refund to reflect in your account may vary based on your payment provider.

Non-refundable Items:

Earrings: Due to hygienic reasons, we do not accept returns or offer refunds on earrings.
Sale Items: All sale items are final sale and not eligible for refunds.
Plating and Wear: Please note that natural wear and tear, including fading or tarnishing of plated items over time, is not eligible for refunds.
Gift Cards

Return Process:

Contact our customer service team at support@essentialparadise.co to initiate the return process.
Ensure the item is securely packaged in its original packaging.
Ship the item to the provided return address using a trackable shipping service.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.